Bests & Worsts Reviews from Amazon

I really really regret this purchase. This unit contains a pull up lever that allows the bottom to open for easy emptying. Except, bizarrely, the pull up lever also unseats the clear canister from the machine. So 80% of the time when you try to empty it, you unseat the canister from the machine which requires a wrestling match to get it reseated so it can function or be emptied. Sometimes, as an added bonus, the bottom flies open when you’re doing this wrestling match and you are covered in everything you just vacuumed up. The parts that make these things work are all hard plastic so every time I have to deal with this, I’m terrified one will snap and the whole thing is caput. Finally, I thought, this has to be defective, Dyson has such a great rep as an innovative, brilliant company. This just must be defective. So I called Dyson. First I had to go through their entire registration process and give tons of information before they would talk to me. So now I’ll get Dyson junk mail, spam calls and spam email for life to remind me what a poor choice I made. The pleasant, easy to understand customer service rep said, “oh, I’ll go get that floor model and walk you through it.” Then he says, “Oh. Hmm. I have the same problem. I pull the lever and the bottom doesn’t open but the container unseats. Maybe use a screwdriver to get it open?” I said, “Oh, that sould be a highly desirable feature to a $200 dust buster IF I could get the container reseated to do so but I can’t.” He issues me a return authorization to ship the unit back for repair/reseat of the container. The return process was super easy, just dropped off the unit at the ups store with the number and they box, ship and everything, no cost to me. Two days later, I get the unit back exactly as I sent it but with the same container, cleaned out and a hand scrawled note on the RMA paperwork “Emptied dust container”. This was the repair. So the machine doesn’t work anymore because I can’t reseat the container into it so it vacumns. Of course I contacted Dyson and was beside myself. I said I wanted them to take it back and refund my money. They told me it wasn’t possible because I didn’t buy it at Dyson.com. I said “Amazon isn’t an approved retailer?”. They assured me that Amazon indeed was an approved retailer but they would only consider a dissatisfaction return for items purchased on their own website. So whatever hype that is out there about Dyson must be around the company’s former glory and not the current situation. Generally speaking, I’m incredibly offended by highly engineered and over-designed products that then work stupidly. This is one. An epic example of one. Then to top it off, this is an OEM that doesnt support their customers OR their distributors. Since the rationalization for overpaying for a dust collector would be innovative design, company reputation, durability and ease of use, friend, keep on searching because this ain’t it.