Bests & Worsts Reviews from Amazon

Never ever ever ever going to buy Samsung products again. The tablet itself was nice, at first. Then after only using it a few times, it started to freeze and the screen had flashing horizontal white bars across it. I spent over 2 hours on their online FAQ section and service area. I performed every restart and reset possible, and it still locks up after only a few minutes of being turned on. Now, I am sure it is just a defective device, which is fine, it happens. But what I cannot understand is why the person at the other end of the phone in their customer service department almost refused to do anything except tell me to reset the machine or to take it somewhere where a technician can reset it for me... really? I have been using electronics for my entire life, I think I know how to follow a few directions on resetting a device. I was one of those people in the eighties who could set the clock on their VCR properly, so it is a little insulting that they assumed I was completely clueless. Their products may be fine, but based on the service alone, I will never buy another product of theirs. I hope this helps others to make a more informed choice when looking for a device. Don't just look at the cost, look at the service. That is why I normally spend a few dollars more on higher-quality products backed up by more responsible parent companies.