Bests & Worsts Reviews from Amazon

I purchased this kettle with high hopes for improving my pour-overs. It does pour very well, and I took meticulous care of it. I always immediately dried it after use, kept it clean, and only used it a couple of times a week. After about a year and a half, it refused to turn on. I tried different outlets - nothing. I reached out to Bonavita to ask for help because I have lovingly cared for this kettle and only had it for about 1.5 years, and there is no reason whatsoever that it should have quit working this quickly. I was told that it was not under warranty (even though the paperwork listed it as having a 2 year warranty) and they would not do anything to fix it or replace it or help in any way. I cannot believe that the customer service is SO bad for an item that I invested a good bit of money in. I will absolutely NEVER buy another item from this company. It stopped working very quickly and the company refused to help at all. DO NOT BUY THIS PRODUCT! There are many better options out there!