Bests & Worsts Reviews from Amazon

I ordered 2 Samsung S20's they both arrived in perfect condition. One was fine the other was a Sprint phone. It was not unlocked and would not stay on the Verizon network. They shipped a replacement which tookn6 days to arrive and again it was a Sprint phone NOT unlocked. Now we cannot get refund until both phones are returned and we were not allowed another replacement. Terrible inconvenience. Not happy.