Bests & Worsts Reviews from Amazon

Buyer Beware! Let me start by saying I have never written a product review before; good or bad. I tell you this because I want you to know that I'm not a " my ice cream is too cold" kind of person. Ok, that said, I had this shower head for 3 months and loved it...then, the scent capsule plugged up and it exploded; luckily not breaking my glass shower doors! I emailed the company and: 1st, the response email from them came through as threatening spam (can happen w/any email); 2nd, their main concern was, had I written a review on Amazon; lastly, luckily the email address I used to contact the company was not the email that is associated with my Amazon account because I started receiving notifications that someone was trying to access my Amazon account. The last email I received from them left me with the impression that they were going to stand behind their product; no such luck; incommunicado! Again, Buyer Beware!