Bests & Worsts Reviews from Amazon

I originally bought this scanner to create high-res digital images of my artwork. The instructions were a tad confusing at first, but I figured it out. I then installed the software needed to operate the scanner, onto my computer. I went through all of the proper steps, following the installation instructions to the letter. Then, I tried to use the scanner. And that is when the first issue occurred. I placed a piece of my artwork on the scanner bed and opened the proper program on my computer. I then tried activating the scanner. The software popped up a little window saying: "No Scanner Detected." Okay. So I tried plugging the USB cable into a different port and restarting the program. Same issue. I repeated this process multiple times, trying the cable at least three times in each of the four USB ports on my computer. I tried using the buttons on the scanner to scan the picture, to no avail. I tried restarting the computer and doing it all over again, but that didn't work. Finally, I figured I should try re-installing the scanner software. I uninstalled the software, restarted my computer, then re-installed the software. Then, I tried scanning again. And that is when issue number two manifested. After I re-installed the software the scanner was finally able to connect. So I tried scanning the picture again. I would like to mention that every time I opened the program it took about one minute to finally open, and took about ten to twenty seconds to register any clicking I did within the program. As well, it crashed just about every time I opened it. Back to the issue at hand: Both the product description, the operating manual, the box, and the scanner itself testified that it could scan at 4800dpi. So, I trusted the description and all that and attempted to scan at 4800dpi. The software then popped up a window saying that I couldn't scan at that resolution. It did not give a reason as to why. I tried again and achieved the same results. I tried 1200dpi. Same. Thing. Happened. I tried 600dpi, it wouldn't let me do that either. Finally, it said the scanner was ready to scan. But...it could only scan at 300dpi. I did the scan at 300dpi, and that is when issue number three happened. The image was scanned successfully at 300dpi. Then, I tried to save it. The software itself is not very user-friendly, and I had to look at the manual several times, and online, before I finally figured out how to save the scanned image. I followed the instructions...but, you guessed it, the program gave me an error saying the image could not be saved -- again giving no reason as to why that was. The program then crashed. I tried again...eight times, the program crashing every time until the ninth time worked. It told me the image had been saved. I went to the destination folder to find that the image had, in fact, not been saved at all. I did a search of the entire hard-drive for the image, but it did not exist. So I tried saving it again. The program crashed. I did this about three times, everything following the same pattern. I troubleshot the program, I looked online for tech support, but none of the 'solutions' worked in the slightest. So, I re-installed the software. The same thing happened, every issue the same. I re-installed the software, restarted my computer, checked my computer for updates, multiple times, and in multiple orders. But, every single time, the program had the exact same issues. And, for the record, I checked the system requirements for the operation of the scanner, and my system exceeded every single one by a mile. After about ten more attempts, something finally seemed to work. Seemed being the operative word here. I opened the program, the scanner connected, the program didn't crash, and it let me select the option of scanning at 4800dpi. I would like to emphasize again how completely user-UNfriendly the software is. Despite spending an hour and a half reading the manual and doing research online, the program was still hard to figure out. And that's coming from a guy who is not generally stupid when it comes to this sort of thing. Anyway, I clicked "scan". But, lo and behold, again an error window appeared, telling me I couldn't scan at 4800dpi. This time it gave a reason: I did not have enough room on my hard drive for the image. I had over 1 Terabyte of empty space on my hard drive! That's far more than enough for the estimated size of the file! I tried scanning again, with the same result. I tried 3600dpi. I tried 1200dpi. I tried 600dpi. Every, Single. Time. I got the same error message. Then, like before it let me scan at 300dpi. I did that but ran into the same saving problem as earlier. Being the extremely stubborn person I am, I repeated the process of uninstalling the software, restarting my computer, reinstalling the software, troubleshooting, scanning the software for problems, trying the buttons on the scanner itself, trying to scan at different dpi's, trying to save the 300dpi image. I counted: I repeated this process, occasionally changing up the order of steps sixteen different times! But, every single time I ran into all of the same issues that I had been constantly having! Finally, I said enough is enough, packed up the scanner, and returned it. I would absolutely recommend not getting this scanner. The software is terrible, and it's confusing to figure out. Do not get this scanner.