Bests & Worsts Reviews from Amazon

Everything else about Nest cameras is great; great picture, great application, great night vision, and all around nice features and quality. The part where it all comes crashing down is when you try to deal with subscriptions. Problem number 1: You have to CANCEL your subscription and lose all your saved footage before you can upgrade to a new subscription with longer storage. This is a huge problem because it leaves you with gaps in your surveillance. Problem number 2: It takes Nest systems a long time to synchronize subscription information with cameras. You cannot simply cancel and resubscribe. You will have to cancel and wait hours or days for the subscription information to be synchronized, and only then will Nest accept your payment for a new subscription. This is an incredibly bad way to run a business in today's marketplace where payments are, and should be, immediate. Do a google search and you will find these problems with their subscription service are widespread and ongoing, also well known to their tech support people, whom I have spoken with. Otherwise everything else about these cameras is great. It's really too bad that Nest shoots itself in the foot with the subscriptions. It seems that subscriptions would be a big source of income for them, but unfortunately it's a laughably terrible system.