Bests & Worsts Reviews from Amazon

I can't give a video review, as I can't get the videos out of the flippin' camera! There are two major parts to this product: the camera, and the capability to manipulate and move the videos it takes. I give Part 1 a B-. Part 2 is a complete and total F, the camera's video manipulation software failing each and every time I attempted it. My recommendation: do not choose this product, as you can't get your videos out. Part 1: The Camera Overall, this is not a bad little piece of kit, and I do mean little. It's about the size of cell phone. As an adult, I found it a bit too small, the buttons a little bit too close together. The record button especially is indented a bit too deeply, making it hard to start and stop with just one click. Also, the play and delete buttons are not differentiated enough by feel from the case, and are too close to the main controls. It runs on two AA batteries, and was easy enough to battery up and put into use. The controls, while small, are simple and intuitive, and you don't really need the instructions (which I found to be surprisingly scant). The video tech specs are MPEG-4 format at 30 frames/sec; I had no problem with it. The zoom is pretty good, understanding that it is only 2x; this is an economy camera, after all. I found the sound capture surprisingly good; I shot parts of 8 Nov Dweezil Zappa show, and in a very loud environment it captured both highs and lows surprisingly well. Playback on the camera is very easy to do, but it's on a screen only 1.5", so you're not going to see any detail at all. It's easy to delete a video by mistake, as there is not "do you really want to delete this file?" warning; it's just gone. I like the on-screen display showing me how much recording time I've got left, and how long each video is when I view them there. But there is no battery strength indicator, which I think is important given that you're working with commercial batteries. Why no rechargeable battery? Cost, I guess. Part 2: The Flip Application My problems with this product began when it came to actually do something with the videos I shot. I'd taken about a dozen videos, the shortest being 18 seconds and the longest at 6:32. The camera told me I'd shot a total of about 14 minutes all together, less than ¼ of the storage space on the camera's 2GB flash drive. First, the USB slot on my PC's (running XP) monitor didn't activate the camera. The "Connected" screen on the camera illuminated right away, but there wasn't the promised autostart. The instruction booklet was of no help whatsoever. After punching around the Flip website for far too long I finally got some info that helped. I plugged the camera into the front of the computer, and the Flip icon came up. I opened it and followed the instructions to download the program and get it synced to my PC. Only then AFTER all of this process did the software check for an update, and whaddaya know, there was one. But not just a software update, but a completely new installation. So, I had to manually uninstall the from-the-box original version of the Flip software and then download and install the new one from the site. That's bad product support, right from the start. I managed to name my videos without too much effort, and watched a view on the computer. The Flip software does not offer them full screen, just in thumbnails of about 3" and a larger view of about 6". Then I went to transfer my files to my PC, but the application locked up during transfer. It took over ten minutes for the non-responding Flip application--which resides in the camera and never loads to your computer--to close, even after using Task Manager. The camera's "Connected" screen stayed on, unresponsive to the on/off button, and I had to pull a battery out to get it to shut off. I restarted my PC to try again, and it happened consistently, another five times. I tried another few attempts where I tried to save only one video--the shortest one--and the application locked up once again, unable to save to my computer a video of 18 seconds. I tried to save a few as email versions; this locked up the application as well. I got very good at pulling the battery cover off to yank a battery to get the camera to turn off. I tried it on the other two desktop PCs in the house, both of them running XP, and the exact same thing happened on all three. I tried it for the last time today on my Vista notebook, and the exact same process occurred. So, the problem is not with my computer(s); it's the product. Bottom line: this is a relatively sophisticated and capable little camera, light on the bells and whistles, which hits a nice mark between high-end and economy. It needs a bit more design work for ergonomics, but this is a nice start. But this product's total computer interface failure dooms it absolutely and completely; I do not recommend this product for purchase. -------------- Update, 3/9/08 After posting this review, FlipVideo contacted me personally, and invited me to a site where I downloaded all-new software for the camera. This totally new software has, as far as I can tell, corrected all file transfer and other internal problems noted in my original review, above. I thank FlipVideo for taking the time to make this right, which I believe was their obligation from the beginning. I now believe this to be a good product, and I do recommend it for purchase. It's not great, as I've noted some of the ergonomic features, above, but good. Its price is good, and I will recommend this to friends. I point out, however, that what appears to have been a headlong rush to get this product to market--and to market it highly aggressively--prior to Christmas 2007 resulted in the shipment of many units that were fundamentally flawed in their software. This should not have happened in the first place.