Bests & Worsts Reviews from Amazon

DO NOT BUY THIS MACHINE. I am a longtime user of the Cameo 2. That machine worked like a charm and I loved it. I purchased this machine due to the purported bluetooth capabilities and the auto-adjusting blade. The bluetooth DOES NOT WORK! It constantly drops connection and pauses indefinitely in the middle of cutting jobs, basically rendering the project useless. I went to the Silhouette website to see if there was firmware that could fix the problem and there was. So, I downloaded the firmware installer but guess what?....the installer doesn't work so I cannot install the new firmware. Other problems with this machine include the carriage that holds the blades is too weak. I tried cutting through 100lb card stock and the carriage would repeatedly jam and not cut through the card stock. When I cancelled the project, the blade remained in the card stock and basically ripped a whole through the card stock and the cutting mat, ruining it. I have attached a video to showing the machine jamming on card stock. (And just so you know, I changed the blades twice to new blades, so a dull blade was not the issue.) If it cannot even cut card stock, what good is it? So, yesterday, I called customer service and was kept on hold for about 2 hours. After waiting 2 hours, a message comes on and tells me they cannot take the call and to leave a message. Furiously, I left a message for customer service and...wait for it.....what a shock....no one called me back. I feel like I have been completely ripped off. I am going back to my Cameo 2. Whatever you do, please do not buy this machine.