Bests & Worsts Reviews from Amazon

Pure junk considering it doesn't last. I've bought 3 in total, with all three lasting less than one year. Forget about customer service. Read all the other reviews. They basically try to wear you out on the process. They will try to "troubleshoot" the problems on the phone with you until you grow grey hair before they will let you return it for repair or replacement. Oh, and don't bother with any sort of extended warranty on Amazon by Asurion, since theirs doesn't kick in until the crappy 2 year manufacturer's warranty expires. Here's the setup: Buy a Botvac D80 by Neato for $400-$500. Buy an additional insurance policy extending the warranty for 3 more years. Assume you have spent around $450-$550 of your hard earned dollars to have the assurance you will have the peace of mind of a vacuum cleaner that will almost completely vacuum your home for you for the next 5 years. Reality, you bought a piece of junk that will make you happy for around a year or less, you will be frustrated to death with their poor customer service and lack of true warranty. You will sit waiting for the next year for your warranty to expire so you can begin the fight with Asurion to play the same "attempt to diagnose it by phone" and attempt to find reasons your situation disqualifies you from receiving the warranty extension you paid for. In the end you will have spent money to be terribly frustrated and dissatisfied. I hope your short term gains Neato, are heavily offset by enough bad publicity about your crappy quality, warranty, and customer service. What goes around comes around. You can't play unfair forever without it catching up. The 1-stars are growing.