Bests & Worsts Reviews from Amazon

I purchased this Press about a month ago (August 2016) and up until yesterday it was working fine. Then, I noticed a crack in the glass rendering the product inoperable. I've never dropped the press, or put it in cold water after hot, or handled it roughly, etc., so I am not sure why the glass would crack. Needless to say, I am disappointed in the product and am now shopping for a new press. UPDATE.... based on the review above the seller immediately contacted me about the problem and offered to send me a replacement. They didn't even ask me to give them a good review or retract the original one. That, to me, is a stand up company. I give them 5 stars for excellent customer service. I hope the new carafe holds up. Thank you Idyllic Homes! SECOND UPDATE...Well, it is October 20th, and unfortunately, the new/second press developed another crack!!! See the pic. As I mentioned above, the seller was customer-focused enough to send me a free replacement when the first press developed a crack, and so I give them 5 stars for that. However, I give the product 1 star as it doesn't seem to hold up. I was extra careful with this press to ensure it was always gently hand washed in warm water after it had cooled down and it was never dropped or handled in a rough manner. Still, it developed a crack and can no longer be used. At this point, I am going to try a different vendor/product.