Bests & Worsts Reviews from Amazon

Purchased this Chromebook in mid-March 2017. Loved the quality of the screen. Keyboard not so great. In late-April 2017 the bottom of the screen developed a band of "static" (see the picture). I called Samsung and went through a number of troubleshooting exercises with them online (which included a complete "wipe" of the computer) and they determined it was a defective video card and said that I needed to send the computer in. It is not June 9 and I still haven't not received my computer back. I have made multiple calls to Samsung and all I have found out is that it has was shipped to another service center since the original one wasn't equipped to deal with the problem and then shipped back to original one and still has not been fixed. They have not been able to give me an estimated time as to when the computer will be fixed and shipped back to me. What they have done is say they are transferring me to speak to a representative in their "Executive Resolution Department" followed by 30-40 minutes of hold music and then a hang up. This has happened three times. When I call back they tell me that a member of that department will call me at a specific day and time and then I get no call. Save yourself lots of frustration. Acer makes great Chromebooks. The R11 or R13 would do great in place of this one. The school I teach at has hundreds of Acer Chromebooks that are used 4-5 hours a day by not so careful high school students. They have held up incredibly over the past two years and the couple of times there were problems, Acer repaired the computer under warranty in a matter of days, not months. Samsung has worked very hard to lose me as a customer. I really wanted to give them a chance and I really hoped that they would have resolved this situation. I have suggested to them that they send me a different computer or refund my money since they haven't been able to fix mine but they apparently do not care about customer relations.