Bests & Worsts Reviews from Amazon

I received this as a Christmas gift from my husband. We wanted an inexpensive treadmill to start with, until we were sure we were committed to using it regularly. This seemed to fit the bill. My husband put it together with relative ease. I woke up the first morning to use it, walked on it for 20 minutes, and the belt stopped working. The electronic control pad still worked and kept the time/mileage going, but the belt wouldn't move. I attempted to contact Weslo Customer SErvice. After being on hold for 33 minutes, the hold music turned off and I wasn't even sure I was still connected. I waited until 45 minutes when i had to hang up to attend to other matters. I sent them an email on a Thursday. In the meantime, we reviewed the manual, determined there was a demo mode, and returned it to the regular mode. We thought this would solve our problem. I got up the next morning, walked for 25 minutes, and the belt stopped again. I contacted Amazon - they were nothing short of amazing! I had already disposed of the box, but they told me to take it UPS and they would build a box (with no charge to me) and ship it back to Amazon. I waited to hear back from Weslo, just in case there was an easy fix. They responded to my email by asking if I was able to remove the motor hood. Um, no, I'm not going to try to repair the motor on the treadmill I just bought!!!!! I tried to call them two more times, waiting on hold each time for 45 minutes with no response. We are returning it to Weslo today. The bottom line is that I can accept that a $300 treadmill might not work very well for long. It is probably even just a setting or adjustment that could be remedied if I could talk to someone there. I cannot accept the HORRIBLE customer service "provided" by Weslo. I will never purchase another item from this company!