Bests & Worsts Reviews from Amazon

according to people

664
people found this helpful, as of 2023
ranked #22,193 most helpful out of 571,544,897 reviews
★☆☆☆☆
Potentially dangerous
I've commented on others' reviews, but wanted to get this up there where people can see it readily. I liked this coffee maker a LOT since I got it just over a year ago. It has a few little quirks, which you'll read about in other reviews, but made good coffee and I hadn't had any problems with it. UNTIL last week. It auto-brewed like normal and my husband had taken his coffee and left the pot with the remaining coffee (2-3 cups worth) for me to drink later. I came into the kitchen perhaps 20 minutes after the brewing to find the pot BOILING...literally, a HARD, rolling boil, there was a little smoke and the kitchen smelled like burning wires. I cringe every time I think of what "could" have happened if I hadn't been there! I removed the pot, unplugged the unit, and poured water into the reservoir in hopes of cooling it down - which worked. I was outside the return time for Amazon so I contacted Cuisinart to inquire about the 3-year limited warranty. They "normally" charge a $10 replacement fee, plus require you to pay to send the old unit back to them. They were willing to waive the $10 return fee, but I paid $9.95 to send the old one back. I haven't yet gotten the replacement, but after doing more research, I've decided that I don't feel safe using it. I've contacted the Consumer Products Safety Commission (1-800-698-2772) and suggest that anyone with a similar problem do so. I think that this coffee maker should be recalled. I'm adding more here in hopes that this review gets refreshed and up to the top again! In addition, I've commented the following on another's review: "I'm one of those who posted in an earlier posting about the fire hazard on this coffeemaker. I am SHOCKED that it is still being sold! People - if you are looking at this coffeemaker, I suggest you keep looking. Yes, it makes great coffee and looks great, as many reviewers have said. However, please give more weight to the safety issues than the coffee or the looks. As far as I can tell there have been no injuries from this...but it seems just a matter of time. If you insist on this coffee maker, don't ever leave it alone on the stay warm setting!"
December 2011 · Home and Kitchen · verified purchase
the product in question
Cuisinart 12 Cup, Umber DCC-1200 Brew Central Programmable Coffeemaker
4.6★ · 12,134 ratings, as of 2023
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