Bests & Worsts Reviews from Amazon

The only issue here is the sensor for the hopper keeps saying it is full. You have to jiggle it around to get the sensor to realize that the hopper is empty. I attempted to get warranty service. They responded that I had to correct my email address since it was purchased on a different email account. I did do this and responded to them that it was under my account. To date, now 3 weeks since I responded to them, I have heard no word. Good price. HORRIBLE customer service. The thing is worthless because the sensor thinks it is full all the time so I cannot use it. I haven't shredded anything for over 2 months now. They finally got back to me and refunded the money that I spent on this. I have purchased another brand.