Bests & Worsts Reviews from Amazon

Ok, I was really stoked for this box, I'm not a hater who doesn't want to give this a chance like some of the posters here, but I've had a less than stellar experience. Got the Fire TV this afternoon, sweet, unpackaged, ready to go. Plug it in and told it needs an update, fair enough as an Xbox 1 owner, I know the drill. Sometime later, I eventually get a lovely screen proclaiming "Unable to update your Amazon Fire TV" "blah blah blah contact support". I'm no Ron Swanson, but I am a man, so of course I spend the next 4 hours trying everything I know to see if the issue is on my end rather than contact tech support. Heck, I'm the guy all my friends and family call when they need tech support, I got this right? Wrong. I tried everything, wired, wireless, DHCP, static, DMZ, check firewall ports, even taking the router out of the equation, keep getting a message that it can't connect to get the update. Tried over a period of 7 hours in case it was just busy network, product launch and all. Still no dice, it won't let me do anything as it needs to update, so it's talking to the Amazon servers, but refuses to get the update, which could still be a server issue and nothing wrong with the box, fair enough. BUT.. The great thing about the horrible design is that I'm essentially left with a brick, as I cannot do anything with the stupid box without doing the update. I can't go to the home screen, can't check out the UI, can't do anything but be openly mocked by it. Really Amazon? What muppet allowed that through? It won't even go to a menu so I can at least mess around with it, just an instruction screen telling me to contact support. Beaten and emasculated, I finally contact tech support, only to be told to try everything on the support page (I already pointed out I'd been there and done that, but no t-shirt), which I did once more and still nothing. Support then told me that as the product is new, they're not trained on it so they'll have to get me a specialist. Okey dokey, I'm ok with that, I understand that, as well as the fact I'm probably paying to be a Beta Tester but whatever, I just want it to work. Well after getting bounced around and put on hold for 15 minutes, support hung up on me. I never even got a chance to raise my voice dammit. I think I'm gonna use it to hurl at the overabundance of hipsters we have here in the Bay Area, as that's all the Fire TV is any good for now. And yeah, I'm a moron, paid for 1 day shipping for this and a controller, first world problems huh? UPDATE: Finally spoke to a guy in support, as soon as I told him that I was stuck in an update loop he asked if I wanted a return or a new one, so went for the return. I'm guessing my issue is now a known issue. The soonest they could have got me a new one was Monday, and considering I'd paid one day shipping, and then wasted almost a day trying to get it to work, I'm over it. I'm definitely a little sad, as I was really looking forward to seeing what this box could do. I'm jealous of those of you that are having a good experience, maybe I'll try again in the future once they've figured it out, or wait to see if Apple or Roku come out with something better.