Bests & Worsts Reviews from Amazon

Beware of audio delays when using this unit with most AV receivers. Most receivers use digital signal processing which will add a delay to the sound, and it will not sync up with any sonos speakers you might have. Bizarrely, Sonos does not provide any adjustment for this, so there is no way to fix it unless you use the analog output and set your receiver to pass the sound directly through. This results in thin, tinny sound because you can't use any EQ adjustments. There are countless complaints about this in the Sonos forums, but there doesn't seem to be any movement to add an adjustment. For a company which generally has excellent software, this is very surprising. The condescending comments from the "experts" in the forum suggest replacing your receiver with an expensive analog music only amp. Or buying additional expensive components to do some crazy looping and delaying back to the Connect to feed the rest of the system and possibly fix the problem. This is nonsense. The Connect is billed as a way to connect Sonos to your existing audio equipment. And it's expensive. None of these shenanigans should be required when a software adjustment could be added to easily make it work with any amp. The Connect also drops sound far more often than the Sonos speakers, particularly when using Tidal or Spotify. SiriusXM and TuneIn rarely drop. I contacted Sonos support about this issue to no avail. They just don't seem interested in supporting this product. Since the Connect is only useful to me when I don't have my other Sonos speakers running (and when it doesn't keep dropping audio), it gets 2 stars. If Sonos steps up and adds a delay adjustment, the review will be adjusted.