Bests & Worsts Reviews from Amazon

Purchased the BISSELL Crosswave Pet Pro All in One Wet Dry Vacuum Cleaner and Mop on August 17, 2018. Machine ceased to spray cleaning solution on November 2, 2018. After attempting troubleshooting instructions unsuccessfully, I contacted Bissell Consumer Care. The customer service representative located in the Philippines was courteous, but there was a lot of loud talking & laughing background noise which was very unprofessional. The rep suggested I repeat the troubleshooting instructions which I did to no avail. She offered an address of a certified Bissell repair representative that was 45 minutes away from my home. I explained that this solution was unacceptable and the customer service rep offered to email me an address label to ship my machine back to Bissell where it could be inspected by their team. If the machine is deemed defective, Bissell will ship me a replacement within 3 business days after their determination. Although acceptable it doesn't negate the fact that a less than 3-month old machine is out of order and non-functioning. I am very disappointed as I really liked the machine as it did a wonderful job of cleaning my floors during the short time after I purchased it.