Bests & Worsts Reviews from Amazon

I was super excited to get this feature-rich machine, then after 20-ish days, the hand wheel became hard to turn, the machine became loud and creaky, and keeping under the plate clean didn't help. Amazon replaced the machine, and when I unpacked my "new" machine, I found it wasn't new AT ALL (see photos)! There was dirt and dust in the crevices on top, so I investigated further. I took the plate off to find a bunch of lint and filth. Oh wait, there's more... I prefer to use the foot pedal, so upon plugging it in, the connector port jiggled and fell out. Needless to say, the machine wouldn't run with the foot pedal... SOOOO... I tried using the start/stop button and noticed right away that the lettering on that button was worn away from heavy use, and no, it didn't work, just beeped. HOW DARE someone provide used machines to Amazon claiming that they're new? Just UGH! I'm waiting on the third machine to come in tomorrow, and we will see what happens. This third machine is as far as I'm willing to go without requesting a full refund.