Bests & Worsts Reviews from Amazon

My Kindle DX shipped July 30. I really liked it until today. There is a white out on about 1/12 of screen so you cannot read many words on the page and the text is running veritical and horizontal at the same time. The product has not been dropped or otherwise damaged during use. When I called Amazon Kindle support they said they had never heard of problem, even though I told them I found in a few seconds on the web. They asked me to reset, which I did, but problem persisted. I was then told that the problem was not covered by warranty!!!!!!!!!!! I asked how could they know that without looking at device and they said it was not on known list of manufacturer defects. They told me to not even bother sending it in for warranty service but if I wanted a new one, I could pay them $250.00!! I spoke to 2 supervisors at the Washington call center who gave me the same line. Amazon is not standng behind this product, and this is the worst example of poor customer service I have encountered. I asked them how could they make a technical diagnosis over phone and they had no good answer, just kept repeating that it was not a covered defect. I asked them why they would not just say "send it in and we will take a look at it", and they said it was a waste of time because it was not covered (even though they were 3000 miles away from unit and had not seen it) They wiggled when I demanded a written explanantion of denial of warranty service ( which to me is breach of contract.Kindle DX: Amazon's 9.7" Wireless Reading Device (Latest Generation) DO NOT BUY THIS PRODUCT. Amazon should be ashamed of itself. They have lost a valuable and up to now loyal customer.