Bests & Worsts Reviews from Amazon

FYI, I had purchased this warranty for a TV I purchased. Approximately 3 months ago it stopped working. Contacted SquareTrade and they diagnosed over the phone the problem and set up a service appointment, then shipped parts to my house. They sent one technician to handle this heavy 55" plasma TV. They should have sent two. The tech fully inspected the TV before starting the repair to check for "incidental damage", which is not covered. The TV had just stopped working, but they checked anyway. He confirmed there was none. The tech replaced three out of the four parts because they did not send all four at the time, in error. TV was still non-functioning. He called in and said he would come back when fourth part shows up. After no update, and several emails from me to SquareTrade regarding status, I am told the part was unavailable and they would replace the TV. They would contact me with options. That same day, the "unavailable" part shows up at my house. I call them and I am told they will come to fix the TV. Again, 1 tech shows up to repair the TV. This tech re-inspects the TV and claims the screen is now internally cracked, and that they do not cover it. I was shocked since the first tech had inspected it prior and there was no crack at that time. Now mind you, the first tech was moving the TV alone on the first visit, laid it on the floor and had his legs resting on the TV while installing parts. SquareTrade has now refused the claim. After arguing with SquareTrade that "their" subcontractor must have damaged the TV, they turned it over to "their" subcontractors insurance and washed their hands of the problem. Three months of a runaround, two lost days from work, and still no resolution. SquareTrade sent these people. They should be responsible for who they send to your home. Meanwhile, I am stuck chasing "their" subcontractor. This warranty purchase was useless. I would NOT recommend purchasing. Will update if I ever get resolution.