Bests & Worsts Reviews from Amazon

They say "Cheat me once shame on you; cheat me twice, shame on me." Well, shame on me. We purchased one of these heaters 2 years ago and it never worked. The "customer service" offered by the company was shockingly bad; they farm out their customer service to something called Twin-Star. These people don't deserve to be in business. Anyway, Amazon was brilliant and took the heater back when we couldn't get Duraflame's representatives (Twin-Star) to even call us back. We bought another heater by another manufacturer which we loved...right up until it died during the sub-zero cold spell we had this winter. This is where the "cheat me twice" part comes in: I opted to buy another Duraflame. I figured the first one must have been a fluke; what were the chances of getting another dud? Pretty good, actually. This heater arrived from Amazon and, lo and behold, the heater doesn't work! This time we actually put up such a stink with Twin-Star that they agreed to ship us a replacement heater (not the whole stove, just the heating element) which they assured us would be easy to install. That was in February...it is now April and do we have the heater element yet? OF COURSE WE DON'T!!! About a dozen calls to these weasels at Twin-Star and we still are waiting for them to call us back. I can only assume that they are SO BUSY because Duraflame makes such RUBBISH stoves.