Bests & Worsts Reviews from Amazon

For my first FitBit ever, I was happy that they came out with a new FitBit and that it came in rose gold! I was ecstatic! It was on pre-order so when they let me know that it had shipped out, I was even more excited. I received it in the mail today and it looked exactly like the photo, I was in love with it and setting it up was even easy! After wearing it for 8 hours, the edges of the band turned black! It did not look appealing and it not look pretty anymore! This was a BRAND NEW BAND that they just came out with and it turned black! I reached out to their customer service via chat and at first, the customer rep "Marlon" told me that I didn't need to return it to the warehouse because it was just an issue with the band and that I can keep it. Then she comes back to tell me that I have to return my band before I can receive the replacement and that I was responsible for shipping their defective band! She also told me not to wear dark clothing and I didn't even have dark clothing on and why can't I wear dark clothing? I even tried to wash it off but it wouldn't come off so it was definitely an issue with the band. So I love the thing and how it works but I am not happy that I will have to provide shipping and be without a FitBit for 10-20 days! That is ridiculous! I've included pictures for you all to look at. I just got it today and it already is stained. Do not get it! You will end up with a black wristband after a week, I'm sure and pay more shipping and handling to get the replacement. Wasted my time and money! The Rose gold edition also cost more and I don't know why because obviously the quality is lacking! Customer service is also in India so good luck trying to get customer service.