Bests & Worsts Reviews from Amazon

The lg DP550 . Plugged it in , hooked it up ,turned it on and requested we do an update . Fine , had read another review that said they also had to .OK . Did up date . Played a disk , looked through every app it came with . Watched some Amazon Prime , great picture , great sound no problem . A couple of weeks later , turned it on , nothing but a white screen . Tried to turn it off , white screen . Tried to turn it off mannually . White screen . Unplugged it waited about 5 min . Plugged it back in , no problems until 10 days after 30 day return , white screen again . A replay like before . Froze up watching anything wifi . Then it just picked random times to freeze up , and the only way to shut it off was to unplug it . The last straw was when watching Sat. Tv ,, turns itself on , white screen , unplug . Left unplugged . Was going to call Lg and square trade protection plan the next day , since it was past the 30 day return . Couldn't sleep , it's after midnight . Amazon says 24/7 service . Called , got service person second ring . Told him what was going on with the unit , and told him it was past the 30 day window . He told me that they would issue me a refund , keep the old unit didn't want it back , and hoped I would still do business Amazon . ........ I asked ," I want to be sure I've got this straight . You know it's past the 30 days , your sending me a refund anyway , and you don't want the unit back ?" " Yes , he said , that's exactly right ! No stars if it were possible for the unit . 5 Stars for Amazon service and customer service personnel !