Bests & Worsts Reviews from Amazon

Had the futon for a little over a month as seating in my living room. Had a guest five weeks after purchase, they slept on the futon for two days. On the second day, the futon would not return to the seating position but stayed flat. I called the manufacturer who told me that since I didn't have the paperwork that came with it, they could not open a claim and I was stuck with the defective futon. She was very rude and said although sold through Amazon they don't keep those records! BUYER BEWARE!!