Bests & Worsts Reviews from Amazon

I really wanted to love this tablet. I love the variety and price of books available in the Kindle store, so I thought I would step out of my Apple cocoon and try a Kindle Fire for an e-reader. I was so excited, but within 1 HOUR of owning the Kindle HDX, I quickly became really, REALLY bummed with it and decided to return it right away. For the price, you would think you would get a decent quality tablet, but there were some major red flags right away. I will start with the GOOD news first (and the only reason why I give this item 1 star): - The MayDay feature is amazing. GREAT job by Amazon on this one! The tech supporters were friendly, helpful, and excellent with customer service. I used this feature a couple times, and each time a tech person responded in about 10 seconds. Obviously, as more Kindle HDXs are sold, and the tech department gets busier, they will be slower in their response time, but that's fine! It's such a great feature, that it's worth waiting 20 min for. Even though I was ultimately disappointed with the Kindle HDX, I was really impressed with the tech support available. This is one major feature missing from Apple. Now, for the BAD news: - Froze 3 times on me in about ONE hour. That's ridiculous. I didn't download anything on there except for a couple books, so there's no real reason for the damn device to keep freezing on me. That's the biggest red flag for me with this device. One hour in, and the damn thing keeps freezing, so I can imagine how much worse it's going to get as the device gets older and I download more things. - Kept getting error messages when the device would automatically update after turning it on. First of all, I don't want it to automatically update when I turn it on, but I guess there's no way around it. And to top it off, brand new and it's not even updating correctly? C'mon Amazon! - Apps wouldn't come up correctly after it froze and turned back on. So after the device kept freezing and I turned it back on (3 times), on the main page where you can see the big books, apps, etc... that you can scroll through, the pictures of the apps wouldn't show up. It just came up as gray boxes with the Amazon "box" logo on it. Again, I shouldn't be having these type of basic loading issues one hour after opening the box. - There is NO WAY to create "collections" in your books library. Say what??? I've been reading my Kindle books on my iPhone through the Kindle App, and I'm able to organize my books into collections. But the Kindle Fire doesn't allow me to do this? This is the most asinine thing I've ever come across! You'd think that you'd get more features through a Kindle Fire than you would on the Kindle App for a different company's device. Using MayDay, I talked to a tech who confirmed that yes, you can't organize your collection on the Kindle Fire, but that there were other third party apps that let you do this. She also said that maybe, with the new software update coming in November, the Kindle Fire may include this feature, but it's a "maybe". I'm sorry, but this is a huge no-no for me if a company can't get their s*** together enough to offer basic organization of your library on their own device, when it's a feature already available in an app for a different company's device. I know I'm repeating myself, but I'm just so shocked that they can't even get this kind of basic necessity worked out... - THE WORST PART FOR LAST: the BLUE HUE around the edge of the screen. I read a lot of reviews about how horrible this is, and I thought that I would still give it a try. I thought that maybe the blue hue isn't visible when you change to the "sepia" tone for books. Um. Yeah... No, it is still very visible, and it is as annoying as everyone else made it out to be. I can't concentrate on reading anything bc my eyes kept looking over at the blue hue. My eyes unconsciously kept floating over to it like a mosquito to a bug zapper. While I was trying to read, I caught myself thinking, "wow, that blue hue is ridiculous, it's really visible, how horrible, I can't stop staring at it... so weird..." When buying an Amazon Kindle product, I expected a seamless and easy screen to read off of, and this totally FAILED. So again, when I talked to a tech rep about it, she kept saying that the blue hue is "completely normal." Um, no. I spent $250 for the device (without "special" promotions) and as the client, I will tell you what I think "normal" is. Trust me when I say that the blue hue is NOT IN ANY WAY "NORMAL". I know this is what she's trained to say, but I felt like Amazon was just trying to CON me. LIKE INSISTING THAT I'M EATING CHICKEN WHEN I HAVE THE SNEAKING SUSPICION THAT I'M EATING CAT. After looking at countless of different types of computer/device screens, we are intelligent enough consumers to know what is a "normal" screen and what isn't. A blue hue around the edge of a device does not feel "normal". Amazon should seriously listen to all the reviewers' comments about how bad this screen is and just apologize instead of trying to tell us that it's "NORMAL". SO - after all these problems within one hour of using the device, I have decided to return to my Apple cocoon and buy an IPad Mini. Yes, it's much more expensive, but in my opinion, it makes no sense to pay $250 bucks for a device that has so many problems that make it unusable when you can spend an extra $150 more and get SO MUCH MORE that works BEAUTIFULLY. Sorry Amazon, but you completely failed on this one. Please listen to your customers' complaints about this device. We are especially right about the screen - it's HORRIBLE. Stop telling us that it's "normal."