Bests & Worsts Reviews from Amazon

We were so excited to get this toaster after all the glowing reviews. It worked great and toasted beautifully until day 13 when it inexplicably died. We made toast in it 10 times at the most and it suffered a complete electrical failure. My first call was to Amazon Customer Service. They were helpful and connected me to Cuisinart to activate the warranty. The Cuisinart representative informed me that it was a $10 charge to replace the toaster and that I would need to cut the power cord to the faulty toaster and mail it to them at my expense. I informed the representative that I would not pay them to replace a toaster that lasted less than 2 weeks and asked to speak to a manager. He told me that he might be able to waive the $10 but I would still need to send back the power cord at my own expense. I asked again to speak to a manager and told him that it was unacceptable to me to bear any expense for their faulty item. I was livid and felt the representative was avoiding my request to speak to Manager. I didn’t realize that the Amazon representative was still on the line. She interrupted and told the Cuisinart representative to disconnect because Amazon would take care of the problem as they also felt it was unacceptable for them to ask me to pay for their faulty item. Amazon offered me a full refund and sent me shipping label to return the toaster. Five stars to Amazon for their fantastic customer service. As for Cuisinart, I will never buy any of their products ever again. BOTTOM LINE: Buyer beware. Research the warranty before you buy as it seems that many toasters are prone to electrical failure.