Bests & Worsts Reviews from Amazon

after living overseas for many years, I just returned stateside and my first purchase was the Primo which I had wanted for years. I also bought every possible attachment they have and built a large cedar and granite table. All in all, I have almost 4000.00 invested. I have waited 6 months to post my review as I wanted to give Primo every possible chance to satisfy my complaints, but they have failed at every turn and do not return emails or any inquiries despite how tactful I have been. I have a few complaints with the product I got. The biggest being is that I have areas in my grill with divots where it is bare ceramic which has never been coated. (none of my Big Green Egg (BGE) friends have this). Primo asked for pictures which I sent but will not respond to multiple emails regarding these pictures. Though I really thought that I wanted a Primo over the BGE, I cannot recommend to my fellow grillers/smokers. Shortly after using my grill, I noticed that the smoke did not vent through the cap, but rather under it. Still can't figure out why, but it really looks weird and discolors the lid. Primo asked me to remove the cap and see if there was heat resistant tape under it. There was not. They seemed to imply later that it was not needed anyway???? Within weeks of purchase, the stainless nuts on the handle started rusting. ( Has not got much worse over the months I have had it. Another item that has failed within a week is the thermometer clip which holds it in place. No idea how to fix this as Primo does not answer inquiries. I have NO idea how they manage to stay in business with this type of service. This summer I let them know that I was holding back on my review to give them the opportunity to make me pleased with my purchase. While they did answer that email, it has ben silence on the line since then. I have to admit that the Primo is a great grill and smoker, but I am not happy with my purchase. Especially true when I cook with my BGE friends and they ask about the defects on a brand new grill. If you buy this gill, I wish you luck, but know that in over 6.5 months of trying to contact them, I have only received one answer and that was to send some pictures. Since then, they have refused to contact me. Update 20 Apr 13. After several more calls to Primo, I got a voice mail a few weeks ago. They said that George was preparing for upcoming show,but would call in a few weeks. Will update as appropriate.