Bests & Worsts Reviews from Amazon

I loved the sound and portability of UE’s WonderBoom 2 until it stopped charging and working after 5 five months. They sent a replacement that didn’t charge or work right out of the box, after trying every suggestion they offered...I was nothing but kind to those I related my problem to @ UE, even after the replacement they sent, right out of the box (yes, it didn’t even charge up). After explaining my problems about this speaker and my lack of satisfaction (nicely) again to a customer service rep...she blocked any further correspondence from me (even though I was kind, yet firm about the possibility of a refund and automatically sent me to lawyer's online website...really bizarre...called Amazon afterward and explained everything to a terrific customer rep, named Gage, who gave me great service in trying to help me with what had turned into an unfortunate, and disappointing situation