Bests & Worsts Reviews from Amazon

buyer beware! i bought this tv directly from samsung.com. the one connect wire does not fit into the back of the tv port. i've talked to the samsung customer support and they are of no help. they want to send out a new cable and new one connect box, but it will take 2-3 weeks to arrive. and i'm nearly positive that the port in the back of the tv is defective (too small). now i'm trying to return the tv back to samung but they require me to bring the tv and drop off the tv in its original packaging to a fedex drop off location. I cannot do that, its a huge box that would not fit into my car. i'm at such a loss at the customer service and the bad luck of me getting a defective tv that i cannot get any help with.. the customer service of samsung is so bad, and i've been such a huge samsung fan, this experience wants me to never buy samsung again. i understand defects can happen, but the service to remedy is so so terrible, it feels like i might just have to throw away this tv at a loss. beware that this one connect box causes an additional layer of "component" to the tv. i do even see why this one connect box is necessary. i can't even turn on the tv because a defective port and no customer service. i might have just lost a lot of money.