Bests & Worsts Reviews from Amazon

This was my first review after the first two bags: "These are a great product for my Boston Terriers. They last at least 2 hours with my fast chewers which is way longer than any other chewy and this one doesn't scare me when my puppy chews it. My puppy wont choke on this so i feel comfortable having him chew it." Here is what I think after 5 bags: "I received the same order that I always do and this time they were much skinnier and smaller. It was a significant difference and they smelled bad. I was very taken back by this batch. This pack of bully sticks and the other bag of treats purchase by this company smelled so foul that I had to double bag it and throw it in the trash outside. The dogs were done with these smaller and thinner bully sticks in minutes. I really wasn't happy so I contact sellers/company. Since I have bought several bags, being a repeat customer, I thought this company would be happy to help. But instead, the representative, Megan, told me it was my fault for ordering an "weighted" 8oz bag instead of a "quantity" bag. She expressed that the 8oz bag is basically rejects from the other orders they put together so it's hard to say what I'll get in the bag. That right there scared me and made me question their standards. She also told me I had to pay for shipping if I wanted to send it back which was around $10, almost have this cost, since it's not their fault I was unhappy. Most companies on Amazon won't blame the customer or make them pay to return something that is not usable or as expected. It's discouraging to know that they don't stand behind their products. Also, she didn't offer a replacement or a discount. I had to change my review because of this product inconsistency. I don't trust a company to provide quality treats that can't provide quality customer service. This was a small thing to ask for them and they didn't care about losing me. I'll be purchasing my dog treats elsewhere!!