Bests & Worsts Reviews from Amazon

First – sorry for the long story. Second – sorry to all those who wrote “don’t buy this” reviews…I should have listened. Third – to everyone who wrote about how terrible Motorola support was…it was even worse than that! A quick review of how these headphones worked (when they were working). They paired very well with both my iPhone 5 and an Android tablet…occasional Bluetooth drops, but chalked those up to the tablet. The sound wasn’t great, but it was good enough. They were comfortable enough to get me through a 90-minute aerobic/weights workout, and charged very quickly. They would occasionally not turn on, or just shut off with no reason, but I always managed to get it to work OK. I took great care of these, wiping them off after every use, and treating them very carefully. However, after about 3 months, the LED light that glows red->yellow->green when charging would only work sometimes, but I figured as long as it kept charging I was OK with it. Strangely enough, the same LED worked fine in blue mode when pairing with the iPhone/tablet. 9/17/2014 – I left the headphones charging overnight (as I’ve done often before), but when I picked them up the next morning they were hot. So hot in fact that the plastic around the end of the micro-USB charge plug had melted, and the plug-in place on the headphones had burned brownish-black. I pulled them apart, and some melted plastic pulled away, kind of like melted mozzarella cheese. I haven’t tried turning on the headphones to see if they still work, but it’s obvious I’ll never be charging these again! Went to the Motorola customer support site, and requested an online chat. After over 24 minutes of waiting to get to number 1 in the queue, my window message switched to: Status: Canceled There are no agents available to chat with you right now. Please try again later. I tried again…this time getting the message: You are currently number 1 in the queue. You should be connected to an agent in about 14:25. The average amount of time a customer has to wait is 14:25. After exactly 14:25, the message updated to say: You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 14:25. After waiting another 15 or so minutes, I “left” the non-conversation and tried starting over, getting: You are currently number 38 in the queue. You should be connected to an agent in about 22:11. The average amount of time a customer has to wait is 22:13. While waiting for the online chat, I decided to call the support number (800-734-5870). After answering a few automated questions to get to the right type of device, I got put on hold with some horrible warbling repeating-every-23-seconds classical music, and then every 30 seconds a nice lady would come on and tell me how all of their representatives are busy and how important my call is to them, and please hold, as my call will be answered in the order received, or soon, alternately. After just short of 13 minutes on hold, the music went silent for a few seconds, and then they disconnected me. I was still waiting for the chat window, but again, after the 22:11, I got the same message: Status: Canceled There are no agents available to chat with you right now. Please try again later. Why in the world would you “count down” from 38 in the queue to 1, and only then tell a customer there are NO AGENTS AVAILABLE TO CHAT???? So the 37 people before me got to chat with someone? Or did they get the same treatment? I finally ended up sending an email. I gave a quick recap of the problem and asked if it was possible to get a replacement. I received a response email saying: Your question has been received. You should expect a response from us within 24 hours. No word, no response, no answering chat, no answering phones, nothing! I’ve always had a fondness for Motorola – probably from some of the phone technology from years past – but I had no idea how far they’d fallen. Whatever fondness I had for them has completely evaporated – this is certainly not the Motorola of yesteryear.