106
people found this helpful, as of 2023
ranked #247,525 most helpful
out of 571,544,897 reviews
★☆☆☆☆
DO NOT BUY IT! FACTORY DEFECTED ITEM.! WASTING MONEY!
I bought that item. I thought it was brown but it came as BLACK. I didn't want to bother the company for that. It was a nice futon. but when we put in my living room it felt UNEVEN. It was very obvious but I thought it was that side of the home. because house was not even etc.. but when I changed the futon's place after while I saw that still wasn't even. I didn't want to send it back and all kind of problems etc. I know when you want to return or change something that big it is too much hassle.
I could still live with that but something happen just after couple months that I knew i wasted my money. There is a little piece is inside the seat part and closer the back. when you sit it doesn't bother you but when you lay down you can feel it. after while it started to bother more and i am afraid it will break the seats skin out soon. I am not siting that part of the futon no more. and I am really uncomfortable because of that. I contacted with the company after all of course you can guess their answer. They were not even sorry about their FACTORY DEFECTED ITEM. Their return policy is 30 days only. Although if you return in 30 days you have to pay shipping which is $128.88. A Lesson Is Learned.
**** DO NOT BUY FURNITURE ONLINE. I AM REGRET AND I AM NOT GOING TO DO IT AGAIN.ESPECIALLY FROM THAT SELLER **** it wasn't cheap at all. I just didn't have truck so I thought paying shipping was cheaper to pay rent a truck. but looks like I wasted $350 anyway. If you need prove please feel free to send me e-mail I can provide you pictures.
I hope that review help somebody.
March 2013 · Home and Kitchen · verified purchase