Bests & Worsts Reviews from Amazon

I purchased a Shark Navigator Professional Lift-Away Vacuum Cleaner - Model NV356E about 6 months ago. I loved owning my Shark--until a week ago. The motorized floor nozzle, which I use daily, broke and the other attachments just weren't that useful for my needs. I called customer service and was told I would get a replacement part within 7-10 business days.That was a week ago. Late tonight I just received a note saying that I would not receive a new motorized floor nozzle for at least another two weeks because the part is backordered. No customer should receive a backorder email like this about a part that should have already shipped. Before you buy this, be aware this replacement part seems to be in high demand and pay attention to customer service reviews--others have had similar disappointing experiences. --------------- Update: I sent an email to the corporate offices of EuroPro and a customer service agent called me the next day to arrange to send a replacement vacuum cleaner. While this was resolved and I am VERY grateful, I was not able to resolve it through normal customer service channels.