Bests & Worsts Reviews from Amazon

This little watch would have been perfect except for some challenging technical issues. I'm not an IT expert, but I am reasonably handy with home and hobby networking and other electronic devices. Short summary is that when it did work, it was just what we were looking for. Our 10 year old daughter could range the neighborhood and check in with us as her plans and activities changed. Phone calls worked well, and the sound quality was acceptable for a device in this price range. The text functions on this device allow parents to send very short messages to the watch via the App interface, and the watch can respond via a voice file and/or a picture (watch cannot reply via written text). The video communication is also via the app, and also works well enough when it works, which is much less than 100% of the time. The four main negatives for this device were: 1. Setup was challenging. I spent a couple of hours with T-Mobile tech support to get the device on network with voice and data. This device is not part of T-mobile's product line, but they were helpful enough getting it added to their network, and it took quite a bit of time to navigate to the correct tech support person, and then experiment with different settings on the device and on T-mobile's setup. Eventually the device was in the T-Mobile network and indicating a strong signal and 4G data. 2. For some reason, the cell phone feature on the watch does not work very often at my house despite the 4 Bar 4G signal indications on the watch itself. I tried it with WiFi on and off, VOLTE on and off, and the two different APNs available for the T-mobile network and all permutations of the above combinations. Away from my house the cell calls to/from the watch seem to mostly work , but at the house it was about 99% unusable for cell calls. The video chat feature was intermittent at the house (more reliable than the cell calls, but not very reliable), and also intermittent away from the house. 3. The battery life was fine for our use. It would last for several hours as my daughter was out and about in the neighborhood, calling us every once in a while. But the charger connection to the device is a design weakness. It was not uncommon to put the charger on the watch, confirm that the screen indicated it was taking a charge, only to come back in the morning and have the phone at 1% or a completely drained battery. I spent quite a bit of time trying to align the charger points to the device and make sure it would stay connected for more than a few minutes and was never able to get a satisfactorily consistent connection. 4. Last issue was with customer support. Looking through the questions and reviews, it was common to see the seller/manufacturer ask customers to reach out for support via Amazon "Contact the Seller" support. I spent some time with Amazon technical support and eventually got them to provide the e-mail address for the seller of this device. I crafted a detailed e-mail message, including device parameters frequently requested by the seller on the question/review areas of their Amazon product page, and also sent pictures of the device status bar, etc. It took a few days to get a response which provided no support or answers and asked me to contact them via WhatsApp instead. It was at that point that I decided to stop wasting time and return the device and look for an alternative. It's too bad, because this device checks all our boxes on paper. Unfortunately it came up short in execution and support, and I'm not willing to sacrifice any more time in the hope that it will start working consistently. I'm writing this lengthy review to assist potential customers, and to provide feedback to the seller for future improvements.