Bests & Worsts Reviews from Amazon

I replaced my Siberia 800 after about two years of use when the batteries started swelling up and the charger broke. Fine, a quality fluke and a chance to get a fancier model, I thought. The Pro Wireless arrived broken, with the line out jack on the base station completely useless. SteelSeries seems to know that they put a cheap jack in there, because they first advised me to push my headphone cable in harder and try different cables. When that didn't work (the jack is DEAD), they put me through the most ridiculous RMA process I have yet encountered. After making screenshots of my receipt "with the toolbar date visible" (like I couldn't photoshop that?!) they required me to print out an email, break the headphones in half, and take pictures. Then I get some kind of coupon to order a new product. Lots of work. Not happy with headphones that cost this much being made so crappily.