Bests & Worsts Reviews from Amazon

I felt compelled to write a review about this product so nobody else has to go through the annoyance that I went through. I have an older refrigerator that's about 10 or so years old. I purchased the water filter and like many other reviewers have reported the water filter spontaneously ejects and sprays water inside the refrigerator. I contacted the manufacturer about this issue and they initially blamed it on not having purchased the filter directly from the manufacturer. So I purchased one directly from the manufacturer and same results. I contacted the manufacturer again and this time I was told that it's a "known design issue" and after several transfers they scheduled an appointment for repairman to come take a look at it free of charge. He looked inside the fridge and determined that a new base water filter (part #240396002) would need to be ordered. The part took 1 week to arrive and we had to reschedule another appointment for the repair. It turns out that if your base water filter is made of a clear plastic it will NOT fit the new WF2CB water filters. The new base water filter is made of a white opaque plastic (see attached photo). The manufacturer will replace the base water filter free of charge but it wasn't until I mentioned the known design issue. I wish I knew all of this before I ordered the WF2CB water filter. It works fine now, but it took a couple weeks to get everything repaired properly.