Bests & Worsts Reviews from Amazon

I've used this product about 10 times top over the last 4 months, this last use, it completely stopped working. I bought this based on a recommendation from a friend, but in hindsight I paid double for an inferior product that is a bit smaller. I'm sure this isn't the case for most, but besides it failing it always had strange connectivity issues. When I contacted support, they told me essentially to kick rocks because it was bought from a 3rd party seller and not directly through them. While I understand their argument, I would have at least expected A Little Bit of Sympathy for their product failing prematurely. Their only advice was to contact the seller I purchased it from, but they would not honor their factory warranty. Definitely disappointing To clarify, I purchased this through Amazon Warehouse. As to what and how it failed, because after going through some other reviews, I noticed this is not the first time this has happened to one of these units. As the unit was running, I started getting strange connectivity issues (per usual) and then I noticed the temps jumping from 130 all the way to 190, at that point it had lost its connection and gave me some failure note stating there was a Critical Error and to contact support. Mind you, this was when it was in use cooking something which ended up in the trash because I couldn't get back in time. After that, no power, no lights nothing. Just a dead plastic cased stick. I took a closer look and saw that the unit had developed a crack when it was overheating, I'm assuming it destroyed itself, since it was in water and water got to a place where it didn't belong. It could have been much worse than just a failed unit since I was not around when it happened.