Bests & Worsts Reviews from Amazon

We purchased the product in hopes to make our life a bit easier with our newborn daughter. A couple weeks after purchase, the Brezza stopped drying no matter how few bottles were inside. We contacted customer support and they replied with the need for proof of purchase and matching photo of the serial number. Both things to be expected. This should have been the end of it and a replacement should have been sent. NOT THE CASE. They request a video of the end of the dry cycle, something that takes time out of my day and away from my infant. This video is claimed to be company policy. If I had time to stand and watch a dry unit, I would have time to dry the bottles myself and not need to purchase a premium dryer for $100. I could by a similar product for $30 and not worry about customer service as it would be sure to fail but I could purchase another and not miss a moment of my day. I advise anyone considering this product to please do your research and listen to the many negative reviews as previously stated, WE ONLY HAD THIS ITEM A COUPLE OF WEEKS and have been dealing with customer service now longer than we have had the unit.