Bests & Worsts Reviews from Amazon

I bought the NuWave PIC especially to use in our RV. When it arrived, I tested it with my pots at home, and then packed it with the other items I was buying to outfit our new RV for full-time travel. I boiled water to make pasta once, and the second time I pulled it out, I got an E1 error message telling me that my pot was incompatible! Same pot I tested at home; same pot I used the first time; pot is magnetic, and has an induction symbol on the bottom. I emailed customer service twice, on September 10 and September 16, and received no response. I called the number on the back of the cookbook, and the phone options are to access the phone directory by name in English or Spanish. Well, I don't know a name, so I started making up names until I was able to get a person. Lexi spent several minutes repeatedly asking for my name and zip code, until I figured out that she thought I had ordered it directly from them. When I told her that I bought it through a catalog (to avoid their outrageous shipping charges), she said she couldn't do anything until I provided proof of purchase. Also, she gave me a different phone number than the two on the back of the cookbook. What's up with that? A secret customer service number? I explained that I now live full-time in my RV, had purchased the PIC expressly for use in the RV, and all my old records are stored in a locker. I am traveling, and won't be able to get back to see if I even still have the receipt until next May. Of course, the required proof of purchase is to see if it's still under warranty. By May, it will be well over a year from purchase. I explained all this to Lexi and asked to speak to a supervisor. They were all in a meeting, I was told, and Lexi called me back to tell me to make sure the PIC was on a flat surface (yes, countertops in RVs are flat), and to clean the surface of the PIC of dust (I store it in its own travel bag, but I wiped it shiny. She said if it still didn't work, they would need proof of purchase despite my explanation. I then emailed through a different page on the NuWavePic website, and just got an email back. I am reproducing it here to show how horrible their customer service is. No, I didn't accidentally duplicate the text - it arrived with the paragraph repeated. This, combined with the phone option problem and their lack of assistance, tell me they are not a quality company I will ever do business with again. --047d7b3a8c32135cbf04dcafafbf Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Greetings=0D=0A=C2=A0=0D=0APlease contact customer service toll free at 877= -689-2838 M-F 8am to 4:30pm CST A representative will be happy to assist yo= u.=0D=0ATo order our NuWave Precision Induction Cooktop click here [...] vepic.com [...] =0D=0ATo order our NuWave Oven click her= e [...] [...] =0D=0ATo order our NuWave Fl= avor-Lockers click here [...] [...] =0D=0AHea= rthware Inc.=0D=0A1755 N. Butterfield Road=C2=A0=0D=0ALibertyville, IL 6004= 8=0D=0AThank you=0D=0AHearthware, Inc=0D=0A=0D=0A=C2=A0=0D=0AThis message w= as powered by nanoRep=0D=0=0A --047d7b3a8c32135cbf04dcafafbf Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Greetings Please contact customer service toll free a= t 877-689-2838 M-F 8am to 4:30pm CST A representative will be happy to assi= st you.To order our NuWave Precision Induction Cooktop click here <A= href=3D'[...] target=3D'_blank' >[...]</A>= To order our NuWave Oven click here <A href=3D'[...] .com' target=3D'_blank' >[...]</A>To order our NuWave F= lavor-Lockers click here <A href=3D'[...] target=3D'_bla= nk' >[...] </A>Hearthware Inc.1755 N. Butterfield R= oad Libertyville, IL 60048Thank youHearthware, Inc<= /p> <hr ><span style=3D"color:#a9a9a9;">This message = was powered by</span><span style=3D"color:#808080;"> </span><a href=3D"[...] ://[...]><span style=3D"color:#808080;">nanoRep</span></a> --047d7b3a8c32135cbf04dcafafbf--