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I am very disappointed!!! I've ordered and had success with a previous refurbished phone. However, this iphone 7 with 128 GB was stated as unlocked, which it was. It was stated that it was Verizon compatible. It clearly was not. The Verizon techs stated that the system on this phone had to be from another country whose systems are totally incompatible with US carrier systems. We spent hours at the Verizon store just to have to purchase a brand new phone from them. I watched. They tried everything to make my refurbished work. Very frustrated and never doing this refurbished phone thing again.