Bests & Worsts Reviews from Amazon

Very disappointed. 1. Assemble was more difficult than necessary. You actually have to remove parts to install parts. For example there are trays that fit into the console. You have to remove the support frame, install the trays and then reinstall the frame. 2. Packing material found its way into the area around the motor. When I started the machine it made a horrible racket. I removed the 5 screws and lower cover and discovered 2 small blocks of loose wood. 3.The lower storage tray screw holes will not line up with the frame. I could only secure one side. 4. After running for about 30 minutes the machine will randomly stop and the resume screen will appear-just as if one hit the stop button A. I called customer support-40 minute hold time. Installed new firmware with help of agent. B. Next day machine suddenly stops after a 15 minute run. Called support again. Support said the main console should be replaced. Item was NOT in stock and they could NOT estimate when I would receive it. I will supply an update when and if I get it working. June 16th and I still have not received the console or an update when I might. Update: It took over two month to receive the console. Be aware the list price for the Console Part number 375120 is $1960.71 based on Part Order from NordicTrack Customer Care date 5 April 2016. This is significantly more than the price of a new unit. Clearly this is a disposable item if something major goes wrong after the warranty period. Update: 7/25/2016 Belt will not turn when I step on it. Motor makes clunking noise. Called support and waited 25 minutes for customer service. CS representative was courteous and understanding. They are sending me a new motor. List price $395.99 Update 9/7/2016 The new motor arrived much faster than the upper unit-maybe a week and a half. So after replacing the upper console, 2 grounding straps, software updates and the main drive motor the unit is working. I was probably waiting on parts for 10 weeks. All of the repairs were done by me without any offer from Nordic Track to send a repair person. I'm changing my review to 2 stars.