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I have had this router now for quite a while and it was working flawlessly, I had it set up exactly how I wanted it. I absolutely LOVED this router. Unfortunately this all changed on 6/26/2012 when Cisco took it upon themselves to basically FORCE an install of their new firmware which enables their Cisco Cloud Connect service. My device was set to not do updates automatically and yet the router became inactive and after a reboot it received this new firmware update from Cisco without my acknowledgement. This service makes you log into an external server to access your routers settings. There was no option given by Cisco to either use or not use the Cloud, and we were not notified that this firmware update was going to be installed without our knowledge or desire for that matter. The new firmware apparently can be removed if you call Cisco technical support, but they will advise you that the firmware on your router is no longer supported (the router is only 3 months old, so basically they trashed the original software and wont support you if you use it). The new firmware is very buggy and reports my internet connectin is down when it clearly isnt. You no longer have direct access to your router even from within your own network. I believe this to be a security risk potential. Unfortunately the new GUI is unfamiliar and not very intuitive at all. If you would like to purchase this router as a set it and forget it device its fine. If you are a more advanced user, look elsewhere as they are dumbing the interface down, creating a security risk, and disallowing you from actually connecting to your router in any meaningful fashion from within your own network unless you first log into the Cisco servers with your email address and a password. This firmware was pushed to current users of this device without our knowledge or consent, leaving me to be very leary of future Cisco endevours for the home. If you have an advanced home network or want greater flexibility in things such as forwarding ports and other advanced options, look elsewhere. .This new, mandatory firmware is too buggy and to risky to be of any good use.