Bests & Worsts Reviews from Amazon

I thought it was my best buy for I read a good reviews about the item. Until the day it was delivered. When I opened the box, saw a small piece of metal ripped off from the chain and there's just a piece of metal holding the both ends of the chain. Moreover, it is not sterling at all. I wore it for just a few days and its not gleaming anymore. A diamond cut usually gleam. This is NOT. I wish I could return the item but it is just a waste of time of sending this back and wait for the refund or replacement for more days. I am not just happy with the item.