Bests & Worsts Reviews from Amazon

When you have a problem with your Zune, you will want to have it repaired. You will first search for a local store to have your Zune repaired at. You will go to Best Buy hoping that they can repair your Zune at their repair center but alas, they cannot. So you will go home and search the Zune website for information about getting a Zune repaired. You will pay $80 for your repair. You will ship it to Texas and wait patiently for approximately 3 wks for its return. Finally UPS will drop off your Zune. You will open the box and realize that it isn't your Zune at all but someone else's refurbished Zune. No big deal- as long as it works! But it won't work. You will plug it into your computer and it will make strange noises before displaying a msg that reads "contact support." You will go to the Zune website. It will have you try a number of troubleshooting tricks before giving you a shipping label to allow you to ship it back to them yet again. You will be unwilling to part w/ your Zune for another 3 wks so you will call tech support before boxing it up. The automated system will not recognize the word "Zune." It will transfer you to a person who will ask for all of your information before telling you that Zune has its own service line. She will transfer you. You will be on hold for 26 mins. Then a recording will say "We're sorry but we are having difficulty connecting your call," and disconnect on you. So you will send the Zune back to Texas for repair. UPS will bring you a box about 3 wks later. This time the Zune you receive will not even be the same color as the one you'd originally sent out. But whatever- so long as it works! But again, it won't work. It will connect to your computer this time and take 2 and a half hours to download your music to it. You will have it playing in your car and all of the sudden it will stop playing, make some posessed robot noises, then display "contact support." You ship it to Texas. It comes back. Guess what? The THIRD replacement they'll send you WON'T WORK. You will call support. You will wait on hold (only 12 minutes this time) and someone will actually pick up this time (lucky!). The representative will apologize and say that this time they will give you expedited shipping for your Zune's trip to Texas. She'll tell you that she's putting a note on the service request to make sure that the next one they ship to you actually works. This will strike you as odd b/c you are a strange creature who thinks that they should be checking the refurbs before sending them out regardless. You will vow that if the next Zune they send doesn't work that Microsoft will regret their mistreatment of you. But you will realize that there's no throwing punches at Microsoft. You will wait for your next junk refurb and write a nasty review of the Zune product that no one will read- hoping to put a dent in the sales of a corporation who at the end of the day will never even know you exist.