Bests & Worsts Reviews from Amazon

Customer Service: -BUYER BEWARE- I have read the reviews on this product at Amazon but purchased Parrot Drone 2.0 from a local retailer. I wanted an actual demo before I bought the item and I was very impressed with it. I purchased this in early July 2012 and in less than 1 week, the plastic sticker/decals started to seperate from the styrofoam body and hull. I contacted Parrot Drone customer service and explained to them the defects and waited for their response. The customer service rep took notes and informed me they would contact me after he brought this up to his management. So I waited and waited and waited. After 2 weeks I received an email with a ticket ID requesting pictures. I responded by the next day and then the waiting started again. I emailed them after 1 1/2 weeks and was informed that they did not receive any pictures. So, a quick email back with their request and I'm back to the waiting game. At this point in time, I seriously doubt their commitment to the customer after the sale. The local retailer informed me that once the item left the store, the manufacturer will be responsible for any issues/warranty. So...BUYER BEWARE. Expect very little customer service support. This experience is similar to the type of buying experience one can encounter after purchasing a new car from a stealership. All the support you want to see before the sale, but just an afterthought after they have your money. As of this time my ticket (#HTG-419675) from Parrot Support is still open and I have yet to receive any replies. Comments about the drone: The free software that is downloadable will only connect using my Ipad. I've tried it on my Samsung Galaxy Note, iPod Touch 5th gen. and an HTC One X with no success. There are other apps available at an additional cost, but I've already paid for this feature and Parrot Drone should be working these issues if they advertise it as part of their product. Expect hit or miss on your mobile device in regards to connection to the drone. The actual drone itself is a blast to operate. I've already purchased 2 additional batteries from an online hobby store at the price of what Parrot Drone sells one battery. Note that if you go that route, make sure you have the CORRECT charger for your battery. There are alternatives out there that will fit and have better capacity. Now if I can figure out how what adhesive to use to keep the plastic reinforcement/decals to stay on the hulls/bodies. If another company offered a similar product like this and their customer support has good reviews, I would purchase a product from them. I WOULD NOT BUY ONE FROM THIS COMPANY and recommend you do your research before making your decision.