Bests & Worsts Reviews from Amazon

Preordered when it became available. Unfortunately the 757 arrived badly damaged in transit. It looked as though it had be crushed and the plastic was split and broken. Anker has taken over 5 days to offer help and although I have sent them all the photos they are still requiring that they receive the damaged item back and say it will be another 5-9 days after receiving item before they can send out a replacement. Unlike most online sellers, they will not respond over the weekend and for some reason will only respond once per day at 12am est. meaning it takes a full 24 hours to get a response to an issue. Most companies I have dealt with in this regard have offered to send a replacement ASAP. So, it could be another month before receiving what I paid for weeks ago. I hate leaving bad reviews but, incredibly slow and unhelpful product support for an expensive item like this is unacceptable.