Bests & Worsts Reviews from Amazon

While it worked, it was great. Then the prongs just popped off the needle plate - no pins, no extraordinary amounts of fabric, just popped off in the middle of a seam. I couldn't get a hold of Brother, since I was working during the only times the call center was open, so I just bought a new needle plate, from a Brother authorized parts dealer. In the picture attached, you can see there's a sliiiight difference in the size of the hole on the new plate vs the old plate. Those few millimeters, though, make the entire machine inoperable, because it means that instead of the needle passing just in front of the needle guard (that screws into the bottom of the needle plate, into the hole in question), the needle hits the needle guard. Despite having gotten the factory part, I now have a $200 doorstop. Brother's reaction? I'd have to take it to the nearest authorized service center - 140 miles away. Or I can try buying the parts from them, spending still more money, because the only way they'll agree to the problem being a manufacturing defect is if the authorized service center says so. So, yeah, before you consider giving the Brother company any of your money, check where the nearest service center is, or be prepared to have your money be wasted.