Bests & Worsts Reviews from Amazon

I almost never write reviews, but I am disappointed as after unboxing the humidifier and following instructions, the device just blinks the red button on standby mode nonstop. It completely wont turn on no matter what I press on both the device or on my remote. I tried troubleshooting in every logistical way possible to no avail. I called the 24/7 support service upon which they took my information and told me I would be returned a phone call later that day. I never did get a call back so I called them again, having to go through the same process of gathering the same information all over again. I was told I would receive a call back within the hour. Nearly 4 hours later I hadn’t and called back and was told I have to wait another 24-48 hours. I work in the medical field and this was the only day I’m home till Christmas and for such a price I am saddened to receive such poor support and time lost on simply trying to turn the device on. I was so excited for this and greatly needed good humidity control while I was home. What prompted me to write the review is that there is no clear instruction on how to troubleshoot turning the device on the first time in such a scenario as mine, and that the “24/7 support” is just collecting information rather than giving support. I just want to use this machine and will take this review off if there is a clear answer (not just for me but for others that may encounter this problem). Thanks!