Bests & Worsts Reviews from Amazon

I have had my PS80C-2 for a little over 2 years. My cutterhead supposedly had a 20 year warranty. I regularly (every shredding session) oil the cutters with canola oil (recommended in the owner's manual) and my useage is well below the claimed duty rating. Recently, the unit began to jam more frequently and the shreds started exiting as a single mass rather than as loose shreds. I called customer support and they had me inspect the bottom of the cutterhead for broken or missing plastic fingers. Several were missing. Even though these fingers are an integral part of the cutterhead and the cutter head won't function without them, Fellowes claims that they are not part of the cutterhead and that they are not covered by warranty. Still worse, they are not an available part so my only recourse (according to Fellowes) is to buy a new shredder! Fellowes self-serving definition as to what is part of the "cutterhead" and what is not is at best dishonest. Don't buy a Fellowes shredder for the warranty as they will define themselves out of honoring it. I did get a couple of years of use out of it though. So, if you can get a reconditioned unit really inexpensively, it might be worth a shot as a disposable product.